We will reinforce our commitment to providing a warm and friendly atmosphere for all our guests. We take your comments seriously and will review our staffing levels to ensure that all areas are adequately covered. We appreciate your feedback regarding the collection of empty drinks cups, and we will work closely with our staff to address this issue promptly. We will review our processes to ensure a better distribution of sunbeds throughout the day. We will be sure to add that to our Regarding the pool area. Additionally, please note that the theater mentioned on our website is currently under remodeling. We understand your desire for more activities, and we are currently working on expanding our entertainment options to fulfill our guests' expectations. We will address this issue with our team to improve the overall dining experience. We appreciate your feedback on the buffet restaurant. While we strive to offer the best services in food and beverages, we apologize if you felt that the service fell short during your stay. We would like to address your concerns and provide some additional information to clarify certain points. Themis Mudhouse- An Ethnic Resort & Cultural Diningĭear valued guest, Thank you for taking the time to share your feedback regarding your recent stay at Ocean Maya Royale Hotel.Hotels near Cenote "el Burrodromo" Mayakoba.Hotels near Rosewood Spa at Rosewood Mayakoba.Playa del Carmen Hotels with Steam Room.Playa del Carmen Hotels with Valet Parking.Playa del Carmen Horseback Riding Resorts.Pet Friendly Hotels in Playa del Carmen.InterContinental (IHG) Hotels in Playa del Carmen.Barcelo Hotels & Resorts in Playa del Carmen.RIU Hotels & Resorts in Playa del Carmen.Iberostar Hotels & Resorts in Playa del Carmen.Our base of returning guests choose to return to our resort because of the outstanding service, beautiful location, and the warm hospitality they receive. We are confident that we will earn a positive review as we have a team of dedicated individuals who strive to offer the best quality services and create memorable experiences for each guest. We will continue to offer different rate options for the convenience of our customers and their travel plans. We are completely against the practices you mentioned in your email, and we would also like to remind you that this violates the TripAdvisor guidelines. We value and encourage honest and unbiased opinions from our guests, whether they be positive or negative, as we take every review seriously to improve our services further.
While we appreciate all feedback, it's important to note that attempting to influence others to leave reviews can be perceived as a form of coercion, as mentioned in the email you sent to our Guest Service Manager. I must address the matter of the reviews, however. However, we did try our best to provide flexibility by allowing you to reschedule your trip, which is an exception we made in your case. We offer this heavily discounted rate to prevent last-minute cancellations that could impact other guests who may have been interested in booking those rooms. Regarding the policy on non-refundable reservations, these rates are offered to provide different options to our guests to accommodate their travel needs. We wanted to give you ample time to sort out the passport matter, despite this not being allowed based on the rate you selected. We genuinely empathize with your predicament, and that's why we extended the wait period for the new travel dates until July 31st. We completely understand your frustration with the passport issue and assure you that we have done everything within our possibilities to accommodate your situation.
First and foremost, we would like to express our sincere apologies for any inconvenience you've experienced during the booking process. Nolan Niell, We hope this message finds you well. Hilton Grand Vacations Club on the Las Vegas Stripĭear Mr.
OCEAN MAYA ROYALE RIVIERA MAYA REVIEWS FREE
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